JOANN Leverages Flybuy to Supercharge Rising BOPIS Program


JOANN, the nation’s class chief in cloth and stitching with one of many largest assortments of arts and crafts merchandise, has prolonged its partnership with industry-leading location expertise platform Flybuy to energy its handy procuring choices. JOANN has utilized Flybuy for its Curbside Pickup program and is now increasing its use to energy its Purchase On-line, Pickup In Retailer (BOPIS) resolution. This new providing will streamline the whole purchase-to-pickup journey throughout channels and enhance the shopper expertise.

Because the onset of the COVID-19 pandemic, JOANN has skilled a big enhance in demand for handy pickup choices. In managing the inflow of on-line orders for retailer pickup, Flybuy has been a necessary software to ship an distinctive service to each shopper.    

“Flybuy has powered our curbside pickup program for years, which has enabled us to spice up effectivity, cut back wait instances, and finally enhance buyer satisfaction,” mentioned Drew Chamberlain, Director of Operations and CX at JOANN. “We’re excited to develop our pickup program with Flybuy to incorporate BOPIS and be capable of monitor in-store, curbside, and supply orders multi function place.”  

With Flybuy, clients obtain real-time notifications when their order is prepared, and employees is alerted of their arrival whereas monitoring their journey to the shop. This ends in improved effectivity and productiveness, liberating up priceless time for employees whereas bettering the shopper expertise. Since introducing Flybuy, JOANN clients throughout the nation now wait lower than two minutes on common for his or her order, leading to loyal, glad clients.   

The Flybuy Dashboard, utilized by each JOANN retailer nationwide, is accessible on Staff Members’ handheld units. It options audio and visible notifications that alert employees when a buyer is on their option to choose up their order and shows the shopper’s chosen pickup methodology, i.e. in-store or curbside. Upon arrival, the shopper is supplied with particular pickup directions based mostly on their pickup methodology and retailer location, making the whole course of fast and seamless.   

“We have now labored with the modern group at JOANN for years and are excited to develop this system,” mentioned Marc Wallace, Co-Founder and CEO of Flybuy. “With the growth of their BOPIS program, the shopper journey is totally streamlined throughout all pickup channels, which is able to present a flawless buyer expertise and drive repeat visits.”    JOANN’s in-store and curbside pickup program, powered by Flybuy, is now accessible in any respect places nationwide.   


About Flybuy | Radius Networks 

Radius Networks’ Flybuy platform helps eating places and retailers generate repeat clients by implementing a complete, turnkey, location-based system utilized in greater than 50 nations. Flybuy makes use of proprietary machine studying and placement AI to make operations extra environment friendly and enhance the visitor expertise. The Flybuy platform consists of: Flybuy Pickup for curbside, in-store, and supply driver pickup optimization; Flybuy Drive-Through for drive-thru pickup and loyalty automation; Flybuy Dine-In for cellular ordering desk service options; and Flybuy Notify for proximity-triggered advertising and engagement. 

About JOANN 

For 80 years, JOANN has impressed creativity within the hearts, fingers and minds of its clients. From a single storefront in Cleveland, Ohio, the nation’s class chief in stitching and materials and one of many quickest rising rivals within the arts and crafts {industry} has grown to incorporate 831 retailer places throughout 49 states and a sturdy e-commerce enterprise. With the purpose of serving to each buyer discover their inventive Joyful Place, JOANN serves as a handy single supply for all the provides, steering and inspiration wanted to attain any challenge or ardour.

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